Customer Service Rep
Company
Spherion Staffing
Brooke
Company Location
1450 South 25th Street
Fargo, ND 58103
Job Information
Location : Fargo
Job Type : fulltime
Start Date : Immediate
Close Date : 9/24/2010
Description
Customer Service Representative
PRIMARY OBJECTIVE OF POSITION
Will work as part of the team. Daily tasks consist of order entry and order processing of new/existing customers. Will follow up on emails from partners who are working with new and existing customers.
MAJOR AREAS OF PERFORMANCE
*Work closely with the client to maintain the integrity of day-to-day processing
*Communicate/coordinate with other departments to ensure adherence to client schedule
*Respond to client inquiries/requests received via telephone and/or e-mail
*Coordinate resolution of complex client/customer issues with the Account Manager
*Act as primary point of contact for gathering specifications for accounts/projects
*Receive, process, and ensure completion of all client orders per schedule
*Prepare reports and documents
*Review reports for accuracy prior to delivery to clients
*Communicate status of client accounts to the Account Manager
*Related duties as required
QUALIFICATIONS REQUIRED
*Minimum of two years customer service or account management experience
*Four-year business degree preferred (but not required)
*Willing to work extended shifts during seasonal/cyclical peaks
*Detail oriented, multi-tasker, flexible, adaptable to change
*Ability to work independently or in a team environment
*Strong problem solving and troubleshooting skills
*Strong communication skills; spoken and written
*Experience with retail order processing
*Working knowledge Microsoft Office Products
*Ability to learn quickly and apply knowledge
*Comfortable asking questions
OTHER
*TTH
*8am-5pm Monday-Friday (possible overtime)
*Pay range is $10-$12/hr
*Casual dress environment
To be considered, please apply online at www.spherioncareers.com; When prompted for a recruiter code, use R45520014918. If you have any questions please contact Brooke at brookeolson@spherion.com